Parts & Service

Reel Service & Warranty

Ugly Stik® warrants to the original purchaser that its reels are free from defects in materials or workmanship for a period of one (1) year from the date of purchase, Ugly Stik Tuff reels have a (7) year from date of purchase warranty.

Ugly Stik® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. We would like to help you maintain your Ugly Stik® reel so that you may continue to fish with confidence.

If you have an issue with your reel that requires service we suggest that you send it to one of our Factory Service Centers for evaluation by a trained technician.

In the U.S
Ugly Stik Factory Service Center
3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 466-5643

In Canada
Canada Mike’s Tackle Repair
#108-31060 Peardonville Rd.
Abbotsford, BC V2T 6K5
(604) 855-1119

Rocky's Tackle Repair
10 Kitchener Street
Building B
Orilla, Ontario, L3V 6Z9
(705) 325-3526

To help us best service your reel, please print out and complete a Reel Repair/Replacement Form. If you are requesting repair under warranty, please also send a copy of your dated receipt. Package your reel carefully to avoid damage. We suggest sending your reel via UPS, FedEx or insured mail and recording your tracking number.