Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with the Ugly Stik rod, but we’re sorry to hear about the issues you experienced with the reel. We understand how frustrating it would be for the reel to become difficult to operate after only a couple of uses, especially when it was purchased for saltwater fishing.
We’d appreciate the opportunity to look into this for you. Please email us a few photos of the reel and the issue you’re experiencing. Once we receive that information, we’ll be happy to review it and determine the best way to assist.