We're sorry to hear you experienced these issues with your reel, especially after only having it for a couple of days. The rough feeling while reeling and the tension knob and thumb button not functioning properly are certainly not what we expect. Please reach out to our Customer Service team so we can look into this further and help find the best solution for you. Thank you for bringing this to our attention.

Thank you for your feedback. We appreciate your continued support and are glad to hear that your previous experience with an Ugly Stik rod and reel combo met your expectations. We sincerely apologize that the product you recently received did not reflect the quality and condition you have come to expect. Customer satisfaction is very important to us, and we understand how disappointing it can be when a product falls short of expectations. We would like the opportunity to make this right and encourage you to contact our customer service team with additional details and photos of the issue so we can further assist you with a resolution.

Hello,

Thank you for bringing this to our attention. Our team has reached out to you via email to gather a few more details and assist with next steps. Please feel free to reply directly to that message.

We’re sorry to hear about the issue you experienced — that’s certainly not expected performance. Please reach out to our support team directly and we’ll be happy to help troubleshoot or get this taken care of for you.

Hello,

I’m really sorry to hear about the issue with your baitcaster combo and the trouble reaching us. We’ve reached out to you via email to assist further and help arrange an exchange for your reel. Please check your inbox (and spam/junk folder just in case) for our message.

We appreciate your patience and understanding.